Frequently Asked Questions

How much does it cost?

Refcheck represents a "Pay-As-You-Use" service with no monthly or annual subscription fee. As a registered accredited partner you will receive a monthly statement detailing all Refcheck applications performed the previous calendar month.

The cost of each application is dependent upon:

1. Anticipated monthly application volumes; and
2. Type of check requested; and
3. Country of Origin

Click Here for queries regarding the cost of our services offered.

If you are unaware of the LexisNexis Risk Management pricing model applicable to your company, please contact us at contact@lnrm.co.za.

How do I register for the service?

A company can register on-line by performing the following steps:

1. Logon to the RefCheck website at www.refcheck.co.za and select the Register option on the menu bar
2. Complete the simple Registration Form.
3. Remember to keep your User Name and Password selected in a safe place.
4. Within 24 hours you will receive an email confirming your registration.
5. In addition, you will receive a training emailer.
6. You will now be able to make on-line Refcheck applications.

How do I conduct a background search?

The entire Refcheck application is conducted on-line via the website by performing the following steps:

1. Logon to the website at www.refcheck.co.za (It is suggested you make this page a Favourite)
2. Insert the Username and Password you selected during the Registration process.
3. Select the candidate's country of residence and those checks you wish to perform on the candidate.
4. Follow the simple application process.
5. Upon completion of the Refcheck Application, you will receive an email confirming your application, together with a unique reference number. (This will be sent to the email address you nominated on registration)
6. Once the Refcheck searches are complete, you will receive an email providing you with access to the results and unique reference number.
Besides a candidate's full name, contact number and identity number, you will also require the following if you require a tertiary academic qualification verified:
• Name of education institution;
• Type of degree/diploma received;
• Year Qualified;
• Candidate Maiden Name (if applicable); and
• Student Number (if available).

Note:

• If you have a applied for an Academic verification from UNISA, TechnikonSA, CompTIA or any Global institution please supply a letter of consent signed by the candidate.
• A copy of your certificate must be supplied for all Global checks and Matric checks before 1992.
• Due to certain Institutions only archiving results for a period of 5 years, certificates may be requested for certain qualifications.

Can I apply for only certain of the Refcheck products?

While Refcheck is able to offer a comprehensive candidate search, flexibility is extended to you enabling you to only perform and pay for those checks that are pertinent to a particular candidate.

• ID Verification;
• Credit History;
• Search for Criminal Records;
• Confirm Tertiary Academic Qualifications (Sub Saharan, Global); and
• Secondary School (A or O Levels) and Matric
• Verify Membership of Professional Associations
• Confirm Driver's License
• S – Ref (Life Offices Association)
• Permanent Residency
• Employment History (Global)
• Online Psychometric Testing
• Business Enquiry

What is the Refcheck Unique Reference Number?

The Refcheck unique reference number enables you to track and validate the unique digital certificate that confirms that an independent, non-biased background search has been performed on certain candidate's personal information.

For every search result, Refcheck will issue a unique reference number. This ensures that neither a candidate nor a recruitment consultancy can manipulate or change the results.

How can I use the Refcheck Unique Reference Number?

The unique reference number can be utilized to provide unlimited methods of distribution of candidate results: For Example:

1. Forward the "Result Notification" email to fellow consultants or clients; or
2. Forward the "Validation" page to fellow consultants or clients using the "Email Forwarder" functionality. See Sample Report; or
3. Print the "Validation" page and attach to a hardcopy of the candidate's Curriculum Vitae. See Sample Report; or
4. Insert the "Unique Watermark ID Number" on your candidate CV database. The details can then be verified at a later date by following the Online Validation Procedures. (see below); or
5. Insert the "Unique Reference Number" on a candidate's hard copy CV and invite your clients to validate the details by following the Online Validation Procedures. (see below)

It should also be noted that in the event that a candidate provides you with their "Unique Reference Number", you are able to validate the details using the Online Validation Procedures at no cost. The consultant should, however, always be aware of the Issue Date found on the validation page.

How can I validate an Issued Application?

The Refcheck service has been developed to allow two different methods of Validation.

• Double click on the URL link provided in the email sent on application, or on completed application. OR
• Logon to the website www.refcheck.co.za; and insert your unique reference number into the Tracking and Validate link on the Home Page.

How long does it take before I receive the results?

The response time is dependent upon what checks are being requested.

For further details Click Here to view our Service Level Agreement (SLA)

It is, however, important to note the following:

• Due to the diverse range of tertiary education institutions and the extended period since candidates may have qualified, the response time for academic checks may extend beyond the published SLA.
• It is critical to note that for all checks to be verified within the published SLA times, the correct details of candidate needs to be provided, as well as the relevant supporting documentation ie: correct names of candidate (including maiden names and other names), correct institution, year of completion, certificates, indemnity forms, and consent letters

How can I track the progress of requested Refcheck Searches?

Refcheck provides an online database of all applications made by a user, this is an online filing system that enables users to access current and historic searches requested, these searches can be accessed at any time 24/7.

1. Logon to website at www.refcheck.co.za
2. Insert your Username and Password into the login tab
3. Click on Online Database option.
4. Enter the candidates details in the search options available.

The User can then see the status of an application, search for an individual's unique reference number and view details by merely clicking on the individual's name.

This online database provides a valuable history of all checks performed for future use and an "electronic" filing cabinet. In addition Refcheck offers you a unique tracking function that allows you to view the progress of the search prior to you receiving the completed application email.

1. After completion of a Refcheck Application, you will receive a confirmation email which includes a unique reference number
2. Logon to website at www.refcheck.co.za
3. Insert your unique reference number into the Tracking and Validate link on the Home Page.
4. The results and status of the application will the be displayed in the validation report

Please email any further queries or suggestions you may have to contact@lnrm.co.za